Refund policy

We have a 14 day exchange only policy. Which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at thesurcieshoppe@gmail.com If your exchange is accepted, you will be responsible for the shipping cost to ship item(s) back to The Surcie Shoppe.

Please Ship Your Return to:

The Surcie Shoppe

201 S 9th Street Opelika AL, 36801

We will notify you once we’ve received and inspected your item, and let you know if the return was approved or not. If approved, you’ll be eligible for an exchange or store credit. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned. Unfortunately, we cannot accept returns on sale items, jewelry, seasonal items, and gift cards. 

All sale items or items purchased at a discount are FINAL SALE!